SHIPPING & RETURNS
Shipping Policy
It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
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All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Shipping Rates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer 3.54 euros flat rate shipping to Spain.
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over 70 euros).
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In-store Pick Up
We are currently available in the following stores
Seville: Updating soon!
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After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are [10am-8pm] on [Monday-Saturday]. Please have your order confirmation email with you when you come.
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International Shipping
We offer international shipping to the following countries: All countries within the Schegen Zone of Europe and all countries of the United Kingdom.
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Shipping to the United States and most regions of Central and South America.
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If none of the regions mentioned include your country of choice, please email us directly at info.mrkoozy@gmail.com. We will be happy to create the order.
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Our shipping partners offer a variety of shipping options, with delivery ranging from 8 to 20 days depending greatly on the destination.
If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.
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Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
Unfortunately, Mr. Koozy is not responsible for these charges if they are applied and are your responsibility as the customer.
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How do you check your Order Status?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.
Include a link for customers to track their order if available.
Shipping to P.O. Boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, Returns, Exchanges
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We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info.mrkoozy@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info.mrkoozy@gmail.com.